Returns & Cancellations
Clear, commercial guidelines governing order cancellations, transit damage claims, and replacement policies for B2B packaging supplies.
Because online stock orders are queued for rapid packing and dispatch from Rajkot, cancellation requests must be submitted within 2 hours of order confirmation or prior to courier consignment booking. Once a master carton is handed to the courier partner, an order cannot be canceled mid-transit.
If a master carton arrives with visible outer puncture, carton crushing, or structural defects in zipper sealing, notify our support team within 48 hours of delivery. Provide photographs of the outer carton label and defective pouches. Verified transit damages or manufacturing defects will be promptly replaced or refunded.
Because Pactrum pouches are utilized for dry foods, spices, tea, and consumer products, opened or partially filled packaging cannot be returned for hygiene and cross-contamination prevention reasons. We encourage purchasing sample packs (100 pcs) to verify dimensions prior to mass procurement.
Have a question about a shipment?
Contact our Rajkot support desk directly with your order reference number.